Knowledge Centre FAQs

Pricing

Do I have to pay VAT on ferry tickets?

Does the driver get a cabin/meal?

What is the difference between a passenger booking and a freight booking?

What vehicle type do I select when booking?

What's included in the price of my ticket?

Can I get a price for a vehicle that is out of gauge?

Do you offer discount for volume bookings?

Do your prices fluctuate during the year?

How do I know what is the best route for me?

I am involved in the carriage of specialist cargos, does this make a difference?

Is it cheaper to book a return ticket?

Is there a cost for extra drivers or passengers?

What does £? or POA mean on the ferry times/schedule page?

What happens if I hold an account direct with the ferry company?

What is a currency surcharge?

What is a fuel surcharge?

What is BAF and EVA?

Why can't I see certain prices?

Why should I buy a freight ticket?

Will I have to pay for additional charges at the port?

Bookings

Can I book children on my freight ferry or LeShuttle (Eurotunnel) Freight journey?

How do I book dangerous goods (ADR)?

How does Brexit / EU Exit affect my bookings?

How does weight affect my booking?

How far in advance can I book a ferry?

What are the charges for booking 'No Shows' and Late Cancellations?

What is an Open Ticket?

Are there any specific requirements for booking a ferry to the Channel Islands?

Can I amend/transfer/cancel my booking?

Can I book a bicycle, motorbike or passenger car on a freight ferry?

Can I book a car on a ferry to Cyprus (Limassol)?

Can I book a car on a ferry to Sweden or Norway?

Can I book an unaccompanied caravan?

Can I book plant machinery, mafi, tracked vehicles etc on a ferry?

Can I transport a static caravan on the Stena Line Holyhead ⇄ Dublin route?

Do I need to make a booking or can I just turn up?

Do you need my driver's name?

How do I book animals?

How do I book refrigerated vehicles?

How do I get confirmation of my booking?

How do I make a booking?

Should I open an account?

What are your opening times?

What can I ship as freight on the Immingham, Brevik & Gothenburg routes?

What do I do if I don't receive my booking email?

What have Freightlink done to comply with GDPR?

What if my booking email says "Standby"?

What is a Flexi Ticket?

What is LeShuttle (Eurotunnel) Freight Capacity Protection?

When will I get my booking reference?

Why are my Ferry Bookings for Italy & Greece on 'Waiting List' or 'Standby'?

Why have I received a cancellation email for my DFDS Dover <> Calais/Dunkerque booking?

Will the driver get a single cabin?

At Port

How long before the sailing do I need to be at the port?

What are the daily charges when a trailer is left / stored on the quay at port?

What if I am running late?

What is Operation Brock, Dover TAP and Operation Stack?

Can I stay in my vehicle when using LeShuttle (Eurotunnel) Freight?

How do I board a LeShuttle (Eurotunnel) Freight truck shuttle safely?

How do I check in at port?

How does a ferry journey affect my driver hours?

How long is my ticket valid for?

What are the procedures for picking up unaccompanied vehicles/trailers from Portsmouth Port?

What do I need with me to travel?

What happens if I fail to notify you, and do not show for my booking?

What happens if I misdeclare my vehicle or load?

What happens if I miss the sailing?

What Health & Safety regulations apply at Rotterdam Europoort?

What ID and documentation do I need?

What is Dover TAP?

What safety rules apply in a port?

When can I deliver/collect an unaccompanied vehicle?

Where should I go to check in?

Why is my ferry delayed by tides?

Onboard

Can I take my dog in my truck on a ferry?

Can I take pets on LeShuttle (Eurotunnel) Freight VP?

What is my vehicle type?

Are electrical connections for refrigeration available for vehicles on board ferries?

Can I take a LPG or LNG vehicle on DFDS Dover-Calais/Dunkerque ferries?

How is my vehicle secured on a ferry?

How should I secure my vehicle cargo?

What do I do if I have a complaint on board?

What happens if my vehicle is damaged during shipment?

What is the maximum height/width/weight that can be shipped?

What safety rules apply onboard?

What types of ferries are there and what facilities do they have?

Will I travel with other cars and passengers?

Payment/Invoicing

How do I get a copy of an invoice?

What payment methods do you accept?

When will I receive my invoice for my booking(s)?

Can I pay at the port?

How long does it take for a refund to be processed?

Is there a charge for using credit/debit cards?

What do I do if I get an invoice query?

What is Freightlink's VAT number?

Why has an additional payment been taken from my credit/debit card?

Travel To Europe

Can I drive a HGV in Europe on weekends or bank holidays?

What can I do to avoid problems with illegal immigrants / clandestine entrants?

What customs paperwork do I need for certain ferry routes?

What is the HGV Levy?

Do I need personal belongings insurance?

Do I need breakdown cover for Europe?

Do I need to speak French or German on the continent?

I don't understand transport of ADR cargo from Italy to Greece, can you help?

I've never driven on the right-hand side of the road before. What should I do?

Is it best to exchange money before I set off?

Should I have specific insurance for my load?

What if I'm taken ill, do I need health or travel insurance?

Where can I get the best rates of exchange?

Other

How do you weigh a ship?

How much does it cost to call Freightlink?

Can trucks over 3.5 tonnes travel through Mont Blanc tunnel?

Which ferry companies do you deal with?

Search and Book

From

To

Depart

Mon, 13 Jan 2025

Return

Tue, 14 Jan 2025

People

Vehicle

Return

One way

Show schedule only

£ GBP

€ EUR

Need help?

Random FAQ

What safety rules apply onboard?

When can I deliver/collect an unaccompanied vehicle?

Are there any specific requirements for booking a ferry to the Channel Islands?

What do I do if I have a complaint on board?

Can I amend/transfer/cancel my booking?

Where can I get the best rates of exchange?

Freightlink Knowledge Centre

View Latest Blog Articles

Freight Link Solutions Ltd © 2025
Quarry Bank, Chorley Road, Walton le Dale, Preston, PR5 4JN, United Kingdom. Tel: +44 (0) 1772 282592 Registered in England: Company number 04838153. Freightlink® is a registered trademark.

Click for customs

Tap for customs